Introduction

Travel Expert Company LLC (‘Travel Expert,’ ‘we,’ ‘us,’ or ‘our’) respects the privacy of our users (‘you’ or ‘your’). This Privacy Policy describes how we collect, use, disclose, and store your personal data when you use our website and related services (collectively, the ‘Services’).

We are committed to complying with the General Data Protection Regulation (GDPR) (EU) 2016/679 and all other applicable data protection laws.

What Information Do We Collect?

We collect several types of information for various purposes to provide and improve our Services to you.

• Personal Data: When you book a tour or experience, we may collect personal data such as your name, email address, phone number, billing address, passport information (when necessary), and any dietary restrictions (for specific tours).
• Usage Data: We may collect information about how you access and use the Services, such as the type of device you use, your IP address, browsing history on our website, search queries, and the date and time of your visit.

How Do We Use Your Information?

We use the information we collect for several purposes:

• To complete your travel bookings and provide customer service.
• To send you important information about your bookings, including confirmations, changes, and cancellations.
• To personalize your experience on our website and recommend tours or experiences that may interest you.
• To improve our Services and develop new offerings.
• To comply with legal and regulatory requirements.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: In many cases, we need your personal data to fulfill our contractual obligations to you, such as completing your tour booking.
• Legitimate Interests: We may use your information for our legitimate interests, such as improving our Services, sending promotional offers, or preventing fraud.
• Consent: In some cases, we may ask for your specific consent to process your personal data, such as for marketing purposes. You can withdraw your consent at any time.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including complying with legal, accounting, or reporting requirements.

Data Sharing and Disclosure

We may share your personal data with third-party service providers who help us operate the Services, such as payment processors, tour operators, and marketing agencies. These third parties are obligated to protect your data and only use it for the purposes we specify.

We may also disclose your personal data if required by law or to protect the rights, property, or safety of ourselves or others.

Your Rights

Under the GDPR, you have certain rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request that we erase your personal data, subject to certain exceptions.
• Right to Object: You have the right to object to the processing of your personal data for marketing purposes.
• Right to Data Portability: You have the right to request that we transfer your personal data to another controller.

If you wish to exercise any of these rights, please contact us using the information below.

Security

We take reasonable steps to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure.

Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Travel Expert Company LLC | Sharjah Media City ( Shams), UAE | info@dubaitravelexpert.ae